State of Development – Mobility Services & goSono App | Sono Motors


Hi. I’m happy to present our goSono team to you today. It is the team I am working in as a product manager
for our mobility services. We are eight people by now and we are busy to make the goSono app working in a way that everybody using it in the future is happy with it. Laurin, Jona and myself were thinking,
what could be done to make cars more efficient, and… unfortunately, even today we are asked a lot of times: “Do you even need these integrated sharing services in a car?” And it is very important to us to emphasize:
“Yes, we absolutely need them!” Because they allow us to
transform towards green mobility: by sharing our car. Exactly that is the goal of our goSono App integrating several services into one interface,
as for example power sharing, car sharing and ride sharing and
thereby creating the possibility to share our car or transfer energy to other electric vehicles. From our point of view, it makes total sense to really use these services. And that is what we are facilitating here in the team. Now, Johannes will tell you a few more things about what we’re actually doing here. Hi, I’m Johannes, I’m a product manager at goSono, and, here, we are
developing the sharing services for Sono Motors. Integrated sharing services means for us
in the first place, that these services are considered in the car
from the beginning, meaning, that the Sion in its base version will be equipped with all these things already integrated. It’s not an upgrade kit but part of the car
ex works. This empowers us for a lot of beautiful things because finally, it is not only about doing funny things with an app, but we are able to extend our user stories through to the Infotainment system. That means, you can reserve a car and, as soon as you enter it, you could be greeted by name. Those are things that were indeed
not available on the market yet. Basically, we can develop everything from start to finish from a single source and extend all these ideas. At the same time, integrated sharing services also means for us, integrating into the environment of mobility, so, we don’t want to postulate, that goSono is the only way to share your car, but there are many others, and the Sion should also be compatible with these solutions,
should be an ‘open car’, in order to be used as much as possible, because
that is what we are heading for with goSono, we want as many cars as possible be used as much as possible – – as long as the owner wants it. Of course, you don’t have to use sharing services. Personally, we are convinced, they will help to increase the utilisation rate of vehicles. Nevertheless, it is up to every owner
to enable this feature or not. It is not deliberately unlocked by somebody else, so, your car cannot be used by third parties
without your permission. The owner of the vehicle, the owner of the Sion
always remains in full control of his vehicle and can also define rules on how he would like his car to be returned, for example. As of today, we have equipped Zoes with a similar telematics unit. We did this, because we wanted to be a little bit more
independent from the prototypes. Basically, we are software developers, but, we also need to learn a lot about the outside world, in order to make our services robust and easy to use. With the Zoes, we can already today mirror a lot of scenarios, and we have proceeded in such a way that we have built it bottom-up. That means, we made sure we have a
good telematics unit providing a stable connection to our vehicles, so we always know where they are, when we need to know or when the customer wants to know and that we can keep the connection stable when it’s necessary. From there, we went on and defined simple commands and data sets. With these, we can interact with the vehicle,
that means, with our app, we can unlock the car remotely,
we can lock it again, we can send the mobilizer command
to the motor control unit and also revoke it again or, we can also do simple things, such as flashing lights. That’s our base set for now and with that we just started developing the user stories behind. User stories are basically the first step
for improving the software. That means, we always start by looking at what you will be experiencing out there. We think about what the experience should be like, start with a description and sit together with the user experience designer and start deriving designs if necessary and only if everything is set up
and we are sure that we are looking at the right problems to solve, then we produce code from the whole thing, all in-house. We basically have everything we need for that, software developers, product managers, UX designers, all grouped together in the goSono team. From here, we proceed one step further and
test these user stories. We have two cars at Sono Motors that are in daily operation mode, enabling us to learn from all the challenges that we will be having with the Sion in the future as well. More specifically, network coverage in rural areas is an
example of one of the topics we can already handle quite well and
we can be sure that failures from the network or unstable network situations can be intercepted more efficiently. There are also operational examples:
What happens if someone is late with the car return and somebody else had booked the next slot – – how do we handle this situation? How can we treat this issue in a way
that the services are still easy to use and people are happy with it? At Sono Motors, we are now at a level
where we constantly develop these features further and will soon be launching something, expanding the system to a bigger circle in the real world, in order to verify all this and be ready to deliver
best-in-class services with the Sion as soon as it is released for the streets. I am a software developer at Sono Motors and am working on the sharing services. First of all, you have to understand that there are really a lot of data in modern cars that can be monitored remotely with telematics integrations, the mileage for example, the battery’s state of charge, or even the vehicle’s position. Basically, we are driven by two factors: secure private data and use public data, which means that, for your own Sion, you could have your personal data available at all times. But that is not obligatory. We would like to give you as the owner the choice. Using public data also means that we follow the movement profiles of all cars
– not the ones of individual users, but the ones of anonymized vehicle IDs, simply because this can be used to complement and cooperate with public transport services, identifying so called ‘hot zones’ or very crowded roads and routes in order to be able to respond to this situation with the right kind of mobility service. In the scenario of car sharing,
when your car is part of the fleet, we really have to know where the car is
and such things, sure – but, when you’re driving your Sion yourself, then we don’t have to know that and you shall be able yourself to activate or
deactivate this feature. So, why are we doing all this? Well, we now have the possibility, to become pioneers in the area of mobility with the Sion, that means, every single one of you
who reserved the Sion, also gets to decide to act as a role model and transform our streets towards green mobility, just by using the sharing services that we are working on in the goSono team here trying to make our mobility services as
easy to use as possible, well, because that’s what it’s all about, right? It should not be time-consuming,
it shall be easy and fun to use for everybody. People will then make use of it very regularly and
let our common vision become reality: having many electric cars on the streets that are shared.